Privacy Policy jom333 — Member Personal Data Protection

1Policy Introduction & Scope

This Privacy Policy outlines jom333's commitment to protecting the personal information of every member using our gaming platform at jom333.onl. As an online gaming platform serving over 200,000 active users in Malaysia, we understand how important the trust you place in us is when you register and share your personal information.

This policy applies to all information collected through the jom333.onl website, the jom333 mobile app, customer support services, and all other interactions between you and our platform. By registering and using jom333's services, you agree to the terms set out in this Privacy Policy in full.

Jom333 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We continually update our privacy practices to ensure they remain aligned with the latest legal and technological developments.

2Information We Collect

Jom333 collects various categories of information to ensure our services function properly, securely, and in line with your needs. This information is collected directly from you during registration and platform use, as well as automatically through website technologies.

2.1 Information You Provide Directly

Data Category	Data Examples	Primary Purposes
Identity Information	Full name, date of birth, identity card number, facial image	KYC verification, AML compliance
Contact Information	Phone number, email address, residential address	Account communications, OTP delivery
Financial Information	Bank account number, e-wallet details, transaction history	Deposit and withdrawal processing
Gaming Information	Betting history, wins, and game session duration	Service improvement, legal compliance
Communication Information	Customer support chat log, feedback	Complaint resolution, quality improvement

2.2 Information Collected Automatically

When you visit or use the jom333 platform, our systems automatically record certain technical information required to ensure platform functionality and security. This includes:

• IP address and general geolocation data (state/city)
• Type and version of web browser or app used
• Your device's operating system
• Pages visited, session duration, and in-platform actions
• Access time and date, website referral source
• Unique device identifier for security verification purposes

3How We Use Your Information

Every piece of information we collect is used for clear and lawful purposes. jom333 does not use your data for unrelated purposes without your explicit consent. The following are the primary purposes for which your personal data is used:

• Account Management: To open, verify, and manage your jom333 account from time to time.
• Payment Processing: To securely and accurately verify and process all deposits and withdrawals.
• Identity Verification (KYC): To verify that you are the legitimate account owner and meet the minimum age requirement of 18 years.
• Legal Compliance: To fulfil AML (Anti-Money Laundering) obligations and reporting requirements to the relevant authorities.
• Service Communications: To send important account notifications, promotions you have subscribed to, and platform updates.
• Customer Support: To resolve complaints, enquiries, and support requests more efficiently.
• Platform Security: To detect and prevent fraud, multiple account usage, and suspicious activity.
• Service Improvement: To analyse usage patterns and improve the overall quality and experience of the jom333 platform.

4Data Sharing with Third Parties

Jom333 does not sell, rent, or trade members' personal data to any third party for marketing or commercial gain. However, in certain limited situations, we may need to share your information with the following parties:

4.1 Payment Service Providers

To process your financial transactions, jom333 works with trusted payment processors such as FPX, DuitNow, and local e-wallet providers. Information shared is limited strictly to the data required to complete the relevant transaction. All our payment partners are bound by strict confidentiality agreements and PCI-DSS security standards.

4.2 Authorities & Regulatory Bodies

Jom333 may be required to disclose certain information to Malaysian authorities or regulatory bodies when mandated by law, court order, or official investigation. In such situations, we will comply with legal requirements while ensuring your privacy is protected to the fullest extent permitted.

4.3 Technical Service Providers

Cloud service providers, IT infrastructure, and cybersecurity providers we engage may have limited access to your data in a purely technical capacity. All such providers are bound by strict confidentiality and data protection agreements, and are not permitted to use your data for any purpose other than providing technical services to jom333.

5Data Encryption & Security

The security of your personal data is jom333's absolute priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected against unauthorised access, data breaches, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and jom333's servers is protected with military-grade SSL encryption.
• Secure Data Storage: Sensitive data such as passwords is stored in hashed form using the bcrypt algorithm — we cannot read your password ourselves.
• Two-Factor Authentication (2FA): Our SMS OTP system ensures that only you can access your jom333 account even if your password is compromised.
• 24/7 Monitoring: Our security team continuously monitors suspicious activity around the clock using a real-time threat detection system.
• Data Segregation: Member financial data is stored in an environment completely separate from platform operational data, with strict access controls in place.
• Regular Security Audits: jom333 undergoes independent security audits on a regular basis to identify and address any potential vulnerabilities.

6Cookies & Tracking Technologies

Jom333 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website. They help us recognise you on subsequent visits and tailor content to your preferences.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: To collect information on how you use the platform and help us improve service quality.
• Functional Cookies: To remember your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: To help us understand traffic patterns and platform usage in aggregate, without personal identification.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the jom333 platform.

7Your Rights as a Member

As a jom333 member, you have certain rights regarding your personal data that we fully respect and honour. These rights may be exercised by contacting our support team via email at [email protected].

8Data Retention & Deletion

Jom333 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. Retention periods vary by category:

• Active Account Data: Retained for the duration your account is active, plus 5 years after account closure for AML compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's tax and financial legal requirements.
• Support Communication Logs: Retained for 2 years from the date of last interaction.
• Session Data & Technical Logs: Retained for 90 days before being automatically deleted.

When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered. You may request deletion of your personal data at any time — however, such requests may not be fully fulfilled if the data is still required for legal compliance purposes.

9Children's Privacy

Jom333 is a gaming platform strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. If we discover that a minor's information has been collected without our knowledge, the relevant account will be closed immediately and all associated data will be permanently deleted from our systems.

Parents and guardians who believe a child under their care has registered at jom333 are urged to contact us immediately at [email protected] so that prompt action can be taken.

10Privacy Policy Amendment

Jom333 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. Whenever a material amendment is made, we will notify you via:

• In-platform notification on jom333 upon next login
• Email to the address registered to your account
• Update the "Updated" date at the top of this document

Continued use of the jom333 platform after any amendments take effect will be considered full acceptance of the amended Privacy Policy. If you do not agree with any amendments, you have the right to close your account and stop using jom333 services.